How to Get a Refund When SHEIN Order Not Delivered?

If your SHEIN order not delivered, you may be eligible for a refund. Here are the steps to follow:

1. Check your order status: Log into your SHEIN account and check the status of your order. If the order has not been delivered by the expected delivery date, you may be eligible for a refund.
2. Contact SHEIN customer service: Contact SHEIN customer service through their website or app and explain that your order has not been delivered. Provide your order number and any other relevant details.
3. Wait for SHEIN’s response: SHEIN will investigate the issue and may offer to resend the order or issue a refund. If a refund is offered, make sure to confirm the amount and the method of refund.
4. Follow up with SHEIN: If you don’t hear back from SHEIN or if you are not satisfied with their response, follow up with them to ensure that the issue is resolved.
5. Contact your payment provider: If you paid for the order with a credit card or through a payment service like PayPal, contact your payment provider and request a chargeback or dispute the transaction.

If SHEIN order not delivered, contact their customer service and explain the issue. Wait for their response, and follow up with them if necessary. If a refund is offered, make sure to confirm the details, and consider contacting your payment provider for additional assistance.

Understanding SHEIN’s refund policy

SHEIN has a customer-friendly refund policy that allows customers to return items for a refund or exchange within 45 days of delivery. Here are some key points to understand about SHEIN’s refund policy:

1. Eligibility: To be eligible for a refund or exchange, items must be in their original condition with the tags and packaging intact. Some items may not be eligible for return or exchange, such as swimwear, lingerie, jewelry, and accessories.
2. Return process: To initiate a return, customers can log into their SHEIN account and select the order they wish to return. They can then select the items they want to return and print out a prepaid return label. The customer must ship the items back within 7 days of receiving the label.
3. Refund process: Once the returned items are received and inspected by SHEIN, a refund will be issued to the original payment method used to purchase the items. Refunds may take up to 7-14 business days to appear in the customer’s account.
4. Exchange process: Customers can also exchange items for a different size or color. SHEIN will ship the new item once they receive the original item back.
5. Exceptions: Some items may not be eligible for a refund or exchange, such as items marked as Final Sale or Clearance.

SHEIN’s refund policy allows customers to return items within 45 days of delivery for a refund or exchange, as long as the items are in their original condition.

Customers can initiate a return or exchange through their SHEIN account and will receive a refund to the original payment method used to purchase the items.

What to do if your refund is delayed?

If your refund is delayed, here are some steps you can take:

1. Check the refund status: First, check the status of your refund with the company or retailer. If you initiated the refund through their website or app, check the status of the refund in your account.
2. Contact the company or retailer: If the refund is delayed beyond the expected time frame, contact the company or retailer to inquire about the delay. They may be able to provide additional information or expedite the refund.
3. Contact your bank or credit card company: If you paid for the item with a credit card or through a payment service like PayPal, contact your bank or credit card company to inquire about the status of the refund. They may be able to provide additional information or assist with the refund.
4. Follow up regularly: If the refund is still delayed, follow up regularly with the company or retailer to ensure that the issue is being addressed. Keep a record of all communication and any promises made.
5. Consider filing a dispute: If the refund is significantly delayed or if the company or retailer is unresponsive, consider filing a dispute with your bank or credit card company to seek a chargeback.

If your refund is delayed, check the refund status and contact the company or retailer to inquire about the delay. Contact your bank or credit card company if necessary and follow up regularly to ensure that the issue is being addressed. Consider filing a dispute as a last resort.

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Conclusion for SHEIN Order Not Delivered

In conclusion, if your SHEIN order not delivered, it’s important to take immediate action. Start by checking the order status and tracking information to determine if the package is delayed or lost.

If it’s been confirmed that the package is lost, contact SHEIN customer service to report the missing package and request a refund or reshipment.

Follow up regularly to ensure the issue is being addressed and consider contacting your payment provider for additional assistance.